FREQUENTLY ASKED QUESTIONS

FAQs

Contact us with any thoughts or questions you might have.

HOW DOES IT WORK?

Children share the friendship book with their friends and teachers and ask each of them to complete a page with questions about themselves (their favourite book, what they want to be when they grow up etc), include a photo and a drawing. Once all friends have filled out the book it becomes a personalised, unique keepsake for the owner, a time capsule of memories.

WHAT AGE GROUP IS THIS BOOK FOR?

We recommend this book for children between the age of 4-10. Younger children who are not able to write yet, will need their parents' help in filling out the pages.

WHAT IS THE COST OF SHIPPING?

Within Australia: Depending on weight ie number of books ordered starting from $8.50.

DO YOU SHIP INTERNATIONALLY?

We do ship to Australia and New Zealand at this stage only. If your country is not on this list please contact us and we will see what we can do.

CAN I RETURN/ EXCHANGE AN ITEM?

TK Tribe does not accept returns due to change of mind. If an item is faulty or damaged we will happily exchange the item. You will need to notify us as soon as your delivery arrives. You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We will dispatch your order the next business day after the order is placed. Within Australia - It may take between 2-5 business days depending on where the item is being shipped to. International - It may take up to 15 business days depending on where the item is being shipped to. Shipping times depend on the third party used to ship the items and are not in our control.

 

OUR RETURN & SHIPPING POLICY

TK Tribe will only provide exchanges on faulty or defective items. To be eligible for an exchange, your item must be unused and in the same condition that you received it. You will need to inform us in writing about the faulty or defective item immediately, but no later than 48 hours after you received the item. It must also be in the original packaging. You will need to cover the cost of returning the item.

We will ship your orders within 48 hours of your order being placed during business days. If the order is placed on a weekend we will ship your order the following business day. Shipping times within Australia for standard shipping may take between 2-5 business days. TK Tribe cannot guarantee shipping duration as this may vary depending on where you live.